Helping leading retailers reimagine experiences and unlock measurable growth through unified commerce. An authentic leader known for building culture within high-performing teams that consistently exceed targets.
I'm an authentic leader known for building culture within high-performing teams with a can-do attitude and consistently over-achieving targets in any environment.
With a business education from The Sorrell College and years of hands-on leadership in the retail industry, I specialize in bridging the gap between traditional retail operations and the digital-first future. My approach combines people-first leadership with data-driven strategy to deliver experiences that customers love and results that stakeholders celebrate.
I believe that the future of retail lies in unified commerce — creating a single source of truth across inventory, customer data, payments, and above all, experiences. Omnichannel kept you in the game. Unified commerce will help you win it.
Building strong, motivated teams through proactive recruitment and inspiring training programs.
Consistently delivering results that exceed expectations in any market environment.
Always looking for innovative ideas to apply, transforming how retail experiences are delivered.
Strategic retail consulting that transforms operations, experiences, and bottom lines.
Transforming retail from operational convenience to experience-led excellence. Creating a single source of truth across inventory, customer data, payments, and experiences that unlocks measurable growth.
Guiding retailers through the evolution from traditional operations to digitally-enabled, customer-centric organizations. Driving higher conversion, repeat purchases, and customer lifetime value.
Building high-performing retail teams through proactive recruitment, inspiring training, and a culture of excellence. Coaching managers to call out effort, not just results.
End-to-end business management encompassing finance, inventory, human resources, and product lifecycle. From product design and planning through to successful market launch.
Helping leading retailers reimagine experiences and unlock measurable growth through unified commerce. Advising on the transition from omnichannel to unified commerce strategies that deliver hard KPIs: higher conversion rates, increased repeat purchases, and greater Customer Lifetime Value.
Built strong and motivated teams to overachieve sales targets at one of the top-performing stores in Canada. Drove proactive recruitment and exciting training programs. Developed a strong customer base through superior customer service and professional selling. Managed all aspects of business operations including finance, inventory, HR, and maintenance.
Led technical and business requirements gathering from customers. Managed telecom Value Added Services products consulting and support. Oversaw major product projects including product design, planning, and launch.
Business education providing the foundation for strategic thinking, financial management, and operational excellence that underpins a results-driven consulting career.
Deep knowledge across retail operations, digital transformation, and leadership.
“Omnichannel kept you in the game. Unified commerce will help you win it.”
— Bach Vu
Ready to reimagine your retail experience? Let's discuss how unified commerce can unlock your next stage of growth.
Canada